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  Frequently Asked Questions
   

Frequently Asked Questions

How to place an order?
How to pay for an order?
What is the turnaround time?
What is the minimum amount of shirts I can order?
What sizes are available?
Can I mix shirt sizes and shirt types?
Can I send my own shirts to be screen printed?
How many different ink colors can I order?
What file formats should be used for the artwork?
Is there a charge for Shirts Plus to do artwork?

 

How to place an order?

Place an order by phone, e-mail or online.

How to pay for an order?

An order requires 50% down before any work is done. The remaining amount is due when the order is delivered. If an order is being shipped, the remaining amount is due before the shipment is made. Payments can be made in the form of cash, money order or PayPal. Purchase Order payment will be considered at our discretion.

What is the turnaround time?

It depends on what you order. Our typical turnaround is 10-14 days, but depending on the artwork and stock quantities additional time may be required.

What is the minimum amount of shirts I can order?

We do not have minimums. We do charge setup fees when ordering less than 24 shirts. There is a $10 fee per location, per color.

What sizes are available?

This is based on the shirt manufacturer, but in most cases we are able to offer infant onesies, toddler sizes, youth sizes YXS (2-4), YS (6-8), YM (10-12), YL (14-16); adult sizes AS,AM,AL,AXL,A2XL and is some cases you can order up to A6XL but the color selection may be limited.

Can I mix shirt sizes and shirt types?

Yes, you can mix shirt sizes and shirt types. But the cost per shirt is based on the shirt type and quantity. Also the screen-printed image will be the same for all shirt types located in the same position. If not, it may be handled as a separate order or an additional charge.

Can I send my own shirts to be screen printed?

Yes, you can send your own shirts, but the shirts have to be new and not washed. Pricing will be determined based on quantity, print colors and print locations. All shirts that are not purchased at Shirts Plus will have a setup fee. 

How many different ink colors can I order?

We have a 6-color press. Therefore, a shirt can not have more than a combination of 6 different screens.

What file formats should be used for the artwork?

The preferred formats are: CorelDraw .cdr, Adobe Illustrator .ai, Adobe Acrobat .eps, .wmf, .pdf, Adobe Photoshop .psd.

Is there a charge for Shirts Plus to do artwork?

This depends on the amount of work that is required. If the artwork requires minimal work to screen print then no, there will be no charge. But if it requires file conversion, touch-up or complete design then yes you will be charged accordingly.

 

Have more questions? Contact us!


 
 
 
         
Shirts Plus, Inc.
703 N. Buckner
Derby, KS 67037

Office: (316) 788-1550
Fax: (316) 788-7488
info@shirtsplusderby.com
sales@shirtsplusderby.com
art@shirtsplusderby.com

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